RITCHY EU s.r.o
office: Karla Engliše 511/19, postal code: 150 00 Prague 5
Id number: 01493299
Company registered in the Commercial Register kept by the Municipal Court in
Prague, Section C 207523 (hereinafter referred to as the "Seller")
operates an online store at the address (Seller's Headquarters): Karla Engliše 519/11, Smíchov,
150 00, Prague 5
contact email: email@example.com
(hereinafter "Contact email")
contact phone: +420 225 067 840 (hereinafter referred to as
"Contact phone") 1. Definition of terms
1.1. "Online Store" means the online sale of goods from the web address www.liqua.com
, operated by the Seller in his own name and for his own account (hereinafter referred to as
1.2. "Goods" means the products sold in the online store, which are
electronic cigarettes, refills, batteries and possibly other related goods specified in more
detail in the online store (hereinafter referred to as "goods"). With regard to the legal
regulation of the goods sold, the visitor and the Buyer acknowledge that the purchase in the
store is only allowed to persons over 18 years of age.
1.3 "Buyer" means a natural or
legal person who intends to purchase goods through an online store. These terms and conditions
apply only to the buyer of the B2C consumer (hereinafter referred to as the "Buyer").
1.4. "Buyer - consumer" means a natural person who does not act in the course of his business
activities or in the independent performance of his profession and who meets the definition of
consumer according to Act no. 634/1992 Coll., On consumer protection, as amended (hereinafter
referred to as ("Consumer ").
1.5. "Buyer who is not a consumer" means a natural
person and / or a legal person who acts (buys goods) in the course of his business and / or in
the independent exercise of his profession and who does not meet the definition of a consumer
under Act no. 634/1992 Coll., On consumer protection, as amended.
1.6. "Visitor" is
any natural or legal person who visits an online store. The buyer is also a visitor (hereinafter
referred to as "Visitor"). 2. Introductory provisions and validity of business conditions
2.1. These terms and conditions apply to purchases in the online store of the Seller at www.liqua.com
. These terms and conditions are governed by Art. 1751 et seq. Act No. 89/2012 Coll., the Civil
Code, as amended (hereinafter referred to as the "Civil Code") and in cases not regulated by the
Civil Code, where the consumer is also a party to the purchase contract, Act no. 634/1992 Coll.,
On consumer protection, as amended.
2.2. The business conditions regulate the basic
rights and obligations between the Seller and the Buyer. By placing an order for goods within
the order form in the online store, the buyer accepts these terms and conditions and confirms
that he has read them.
2.3. Within the business relationship, deviating conditions
from these general business conditions can be agreed in the purchase contract. In this case,
they have deviating provisions in the purchase contract before the provisions of the terms and
2.4. The business conditions are an integral part of the purchase
contract (the "purchase contract" here means the purchase agreement, contract or other contract
concluded according to these business conditions). The purchase contract and business conditions
are drawn up in the Czech language. The Purchase Agreement may be concluded in the Czech
language, unless the Buyer and the Seller expressly agree on another language.
These terms and conditions are accessible on the website of the online store and the Buyer is
allowed to view at any time during the ordering of goods, which the Buyer acknowledges and
undertakes to acquaint with the terms and conditions during ordering and save them for later
2.6. In cases where the Buyer is not a consumer according to Article 1.5
of these terms and conditions, consumer protection under these terms and conditions shall not
apply to him, in particular the relevant provisions on withdrawal from the purchase contract
specified in these terms and conditions shall not apply. 3. Order and conclusion of the purchase contract
3.1. The buyer orders goods only if he is registered in the LIQUA
3.2 The order must contain:
(a) the exact name and code of the
b) number of goods;
c) delivery and contact details of the Buyer (name
and surname, delivery address, telephone number, e-mail address).
When ordering goods,
the Buyer is obliged to state all data correctly and truthfully. The Buyer is obliged to update
the data immediately in case of any change. The data provided by the Buyer when ordering goods
are considered correct and current by the Seller.
3.3. The ordering method of goods
is as follows:
a) Selection of goods and insertion into the shopping cart in the
online store (in the case of several color variants of goods or flavors, the Seller is entitled
to choose the variant, if the Buyer does not choose it himself);
b) Enter the shopping
cart, where the Buyer fills in / clicks on the following data:
- Name and surname;
- Delivery address;
- Delivery method and costs (automatic
- Method of payment;
- Declaration of adulthood, or marketing consent to
the processing of personal data for other purposes.
c) sending the order by using the
"Confirm order" button.
3.4 The seller will send to the email specified in the order a
confirmation of receipt of the order and its acceptance (non-acceptance). Confirmation of
receipt of the order is in itself an acceptance of the order and a purchase contract is created.
The contractual relationship between the Seller and the Buyer arises (i.e. the purchase contract
is concluded) by accepting the order by the Buyer by e-mail, and if this does not happen, by
paying the full purchase price or taking over the ordered goods by the Buyer, whichever occurs
first. Acceptance of the order may be part of the confirmation of receipt of the order (if
explicitly stated in the confirmation), or it may follow this confirmation separately.
3.5 The online store contains a list of goods and information about it, including the
prices of individual goods. Prices of goods are listed including all taxes (including VAT),
duties and other fees. The stated prices do not include prices and costs for packaging,
transport or delivery of goods to the Buyer. Information on costs associated with packaging and
transport or delivery of goods are communicated to the Buyer when filling out the order and is
also stated in these terms and conditions. In case of discrepancies, the price in the online
store takes precedence. These prices apply only in cases where the goods are delivered within
the territory for which the online pages of the store are intended. Prices of goods and prices
for packaging, transport and delivery remain valid as long as they are displayed in the online
Any discounts on the price of goods provided by the Seller to the Buyer cannot
be combined with each other, unless the Seller expressly states otherwise.
Buyer acknowledges that the Seller is not obliged to enter into a purchase agreement for goods
other than those published in the online store. Likewise, he is not obliged to conclude a
purchase contract regarding the goods in a different color and in other dimensions than those
specified in the online store.
3.7. The presentation of the goods placed in the
online store is of an informative nature and is not an offer from the Seller (or his proposal to
conclude a contract; Art. 1732 par. 2 of the Civil Code shall not apply). The seller is not
obliged to enter into a purchase agreement regarding the goods presented in this way.
3.8 The offer marked as "special" is valid until the date set for such offer or until the issue
of stocks of promotional goods, or until the cancellation of this action by the Seller.
3.9 In the case of discounts and discount coupons, their application must be in
accordance with the conditions for applying the discount, otherwise the Seller has the right to
refuse to apply such a discount. In such a case, the buyer is informed and will be offered the
opportunity to process the order without this discount or redeemed coupon. The rules and
conditions for applying a specific discount or marketing event are listed either directly with
the discount or marketing event in the form of information, or there is a link to an online
store for the discount or marketing event, where the rules of the discount or marketing event
are described in detail.
3.10. The Seller is always entitled to ask the Buyer for
additional verification of the Buyer's identity. If the identity of the person of the Buyer is
not confirmed or verified, the order is considered invalid and the purchase contract does not
arise. In the event of any shortcomings, in particular incompleteness or inconsistency of data
on persons authorized to order goods; the Seller is entitled to disregard the order. The Seller
is entitled to reject (or disregard) the order that does not meet the essential requirements or
to return it for completion and provide a reasonable period of time to do so. As a result, its
useless expiration means that the order is seen as if it had never been delivered.
3.11. The Buyer acknowledges that the Seller is not obliged to enter into a purchase agreement,
especially with persons who have previously breached the purchase agreement (including the terms
3.12. By the purchase contract, the Seller undertakes to deliver to
the Buyer the goods specified in the order and the Buyer undertakes to take over the goods from
the Seller or its chosen carrier, prove age over 18 years upon receipt and pay the Seller the
purchase price of the goods specified in the order.
3.13. In the event that there is
an obvious technical error on the part of the Seller when stating the price of goods in the
online store or during ordering and the order is not yet accepted, the Seller is not obliged to
deliver the goods to the Buyer for this clearly incorrect price. In the case of acceptance of an
order with an incorrect price, the Seller is obliged to deliver the goods at the agreed price,
unless this is obviously and significantly disadvantageous for him.
3.14. The Seller
is obliged to notify the Buyer if the price in the online store is no longer current. If the
Buyer does not agree with the price increase, the Seller reserves the right to withdraw from the
3.15. The Buyer may cancel orders not yet accepted by the Seller
by the contact telephone number and / or email address of the Seller. All orders accepted by the
Seller are binding. Even a binding order can be canceled by prior agreement with the Seller. In
the event that the order is canceled after dispatch, the Seller may require the Buyer to
reimburse the costs associated with the dispatch and return of goods.
3.16 The Buyer
is entitled to make any changes and pose any questions using:
- chat or e-mail
communication by sending an inquiry to the contact e-mail specified in these terms and
- telephone inquiry to the contact telephone number specified in these
terms and conditions, or. 4. Payment and delivery conditions
4.1. The Buyer is obliged to pay the Seller the price of the goods and the costs associated with
the packaging and delivery of the goods, stated in the online store and also on the accepted
order. The purchase price means the price of the goods and all other costs associated with the
delivery of goods.
4.2. The Buyer has the opportunity to pay the purchase price for
the goods to the Seller in the following ways, which he chooses in the order:
• payment in
cash - when sending goods by cash on delivery or a courier
• payment by credit card via an
online payment terminal in an online store
4.4. Payment for goods is possible in
Czech crowns (CZK).
4.5. In the case of payment in cash or in the case of payment on
delivery, the purchase price is payable upon receipt of the goods. In the case of payment by
card online, the purchase price is payable immediately after the completion of the order by the
Buyer. In the event of non-compliance with the due date, the Seller is entitled to withdraw from
4.6. The Seller shall issue a tax document - invoice to the Buyer and
send it in electronic form to the Buyer's electronic address at the same time as confirming the
receipt of the order when paying online.
4.7. In the case of payment of goods on
delivery, the Seller sends the goods no later than 3 working days from the confirmation of
receipt of the order (if the goods are in stock). When paying online via a payment terminal
(does not apply to personal collection), the Seller usually sends on the day when the relevant
amount is credited to the Seller's account (if the goods are in stock). Partial delivery of the
ordered goods is permissible provided that the contrary has not been agreed.
Seller sends as soon as possible the goods that are not in stock. The Buyer is informed in
advance by e-mail about the exact date. In the event that the goods for objective reasons (goods
are no longer produced, the supplier stopped delivering to the Czech Republic, significantly
increased its price or delivery costs) it is not possible to deliver under the original
conditions, or performance becomes objectively impossible, or if the Buyer has not settled all
obligations to the Seller due on the date of issue of the order, the Seller has the right to
withdraw from the purchase agreement. He will immediately inform the Buyer about the withdrawal
from the purchase contract. In the event that the Buyer has already paid all or part of the
purchase price, the amount received will be returned non-cash to the account communicated to him
for this purpose by the Buyer or the account from which the funds were transferred to pay the
purchase price (if the Buyer does not notify the Seller) within 30 days of withdrawal from the
4.9. The Buyer chooses the specific method of delivery of goods
when ordering and the Seller confirms it in the acceptance of the order.
Unless otherwise stated in the online store:
• for purchases over
CZK 500, the Seller provides free transport within the Czech Republic.
• when paying for
goods on delivery, a fee is charged according to the delivery company's tariff
In the event that for reasons on the part of the Buyer it is necessary to deliver the goods
repeatedly or in a manner other than agreed, the Buyer is obliged to pay the costs associated
with such delivery.
4.12. Delivery of goods according to these terms and conditions
means the moment of delivery of goods to the Buyer in accordance with the purchase contract.
Unreasonable rejection of the goods by the Buyer is not considered a breach of the obligation to
deliver the goods by the Seller or a withdrawal from the contract by the Buyer. Upon receipt of
the goods, the Buyer is obliged to check the integrity of the packaging of the goods and
immediately notify the carrier and the Seller of any defects. Refusal to accept the goods due to
damaged packaging is not considered an unreasonable refusal of goods. By signing the delivery
note, the Buyer confirms that the consignment of goods met all the requirements and acknowledges
that a claim for the goods due to violation of the packaging of the consignment is no longer
4.13 The buyer acquires ownership of the goods by paying the full purchase
price for the goods (including delivery costs), but not before taking over the goods. Liability
for accidental destruction, damage or loss of the goods passes to the Buyer at the time of
receipt of the goods, or at the time when the Buyer was obliged to take over the goods, but did
not do so in violation of the purchase contract (i.e. usually when the goods are ready for him
to take over). 5. Withdrawal from the purchase contract
The buyer acknowledges that according to the provisions of Art. 1837 of the Civil Code, it is
not possible to withdraw from the purchase contract on delivery of goods in sealed packaging,
which the consumer removed from the packaging and for hygienic reasons can not return, or
delivery of goods that were modified according to consumer requirements or for his person.
5.2. In accordance with the provisions of Art. 1829 par. 1 of the Civil Code, the buyer has the
right to withdraw from the purchase contract within fourteen days of receipt of the goods.
Withdrawal from the purchase contract must be sent to the Seller within the period according to
the previous sentence, namely to the address of the Seller or to the contact email of the
5.3. In the event of withdrawal from the purchase contract pursuant to
paragraph 5.2. of these terms and conditions, the purchase contract is canceled from the
beginning. The goods must be returned to the Seller (other than cash on delivery, which the
Seller does not accept) within 14 days of withdrawal from the purchase contract to the Seller's
contact address. The goods must be returned to the Seller undamaged, unworn and uncontaminated
and, if possible, in the original packaging.
5.4. The buyer, together with the
returned goods, encloses a copy of the delivery note and invoice, if issued, and a written
statement of withdrawal from the purchase contract and the chosen method of refund (transfer to
account, personal receipt of cash or money order or otherwise). The statement must also contain
the contact address, telephone number and e-mail address of the Buyer.
5.5. Within 10
days of receiving the goods and / or proving their dispatch to the Seller in accordance with
paragraph 5.3 of the Terms and Conditions, the Seller is entitled to review the returned goods,
especially to determine whether the returned goods are not damaged, worn or partially consumed.
5.6. The Seller shall return to the Buyer the funds (including delivery costs)
received from him under the Purchase Agreement within 14 days of the Buyer's withdrawal from the
Purchase Agreement, (i) in the same manner as received from the Buyer, or (ii) ) in the manner
requested by the Buyer, (iii) but always by sending to the bank account or account from which
the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller
within 10 days of withdrawal), with which the Buyer hereby expresses his consent, provided that
he does not incur any additional costs in this way. If the Buyer withdraws from the purchase
contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer
returns the goods or proves that he sent the goods to the Seller.
5.7. If the Buyer
has chosen a method other than the cheapest method of delivery of goods offered by the Seller,
the Seller shall reimburse the Buyer for the costs of delivery of goods in the amount
corresponding to the cheapest method of delivery of goods offered.
5.8. The Buyer
acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed,
the Seller is entitled to compensation for the damage caused to the Buyer. The Seller is
entitled to unilaterally set off the right to compensation for the damage against the Buyer's
right to a refund of the purchase price and the cost of delivery of the goods.
When sending, the Buyer is obliged to pack the goods in a suitable package so that it is not
damaged or destroyed. The purchase price and delivery costs cannot be refunded for goods
substantially damaged or destroyed during transport as a result of the use of unsuitable
5.10. The costs associated with the return of goods to the Seller in the
event of withdrawal from the purchase contract by the Buyer shall be borne by the Buyer, even if
the goods cannot be returned by ordinary mail due to their nature. The Seller is entitled to set
off its actual costs associated with the return of goods against the purchase price and the cost
of delivery of goods to be returned to the Buyer.
5.11. Until the goods are taken
over by the Buyer, the Seller is entitled to withdraw from the purchase contract at any time. In
such a case, the Seller shall return the purchase price to the Buyer non-cash to the account
communicated to him for this purpose by the Buyer or the account from which the funds were
transferred to pay the purchase price (if the Buyer does not notify the Seller, even after a
5.12. If a gift is provided together with the goods, the relevant
gift contract is concluded with the untying condition that if any party withdraws from the
purchase contract, the gift contract loses its effect and the Buyer is obliged to return the
gift together with the goods. 6. Liability for defects and complaint procedure
6.1. The Buyer's rights from defective performance are governed by the relevant generally
binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117
and Sections 2158 to 2174 of the Civil Code).
6.2. The Seller is responsible to the
Buyer that the goods are free of defects upon receipt. In particular, the Seller is responsible
to the Buyer that at the time when the Buyer took over the goods:
6.2.1. the goods
have the properties agreed by the parties and, in the absence of an agreement, have the
properties described by the Seller or the manufacturer or which the Buyer expected in view of
the nature of the goods and on the basis of the advertising
Consumer Warranty Liqua 4S VINCI
6.2.2. the goods are suitable for the purpose stated by the
Seller for their use or for which goods of this type are usually used,
goods correspond in quality or design to the contracted sample or model, if the quality or
design was determined according to the contracted sample or model,
6.2.4. the goods
are in the appropriate quantity, measure or weight; and
6.2.5. the goods comply with
the requirements of legal regulations.
6.3. In the case of the sale of goods at a
reduced price due to a defect, the above rights cannot be exercised against the defect for which
the price of the goods was reduced. Defects are not considered to be wear and tear of the goods
caused by their normal use and / or in the case of used goods to a defect corresponding to the
degree of use or wear and / or which the goods had when taken over by the Buyer, or if it
follows from the nature of the goods.
6.4. If the defect becomes apparent within six
months of receipt, the goods are deemed to have been defective at the time of receipt.
6.5. The rights from defective performance, including warranty liability, are
exercised by the Buyer at the Seller's address at the Seller's address. The moment of claim is
considered to be the moment when the Seller received the claimed goods from the Buyer.
7. Complaints procedure
Complaints Procedure regulates the manner and conditions of claiming defects in goods and
asserting claims from the quality guarantee by the consumer, in accordance with the provisions
of the Civil Code and the Consumer Protection Act.
7.2. For all goods sold by the
Seller to the Buyer, who is a consumer, the Seller is responsible to the Buyer for ensuring that
the goods are free of defects upon receipt and that defects in consumer goods do not occur
within twenty-four months of receipt of the goods by the Buyer.
7.3 In the event that
a defect of the goods occurs during the warranty period (in the case of providing a quality
guarantee) or during the period according to the previous paragraph, the Buyer is entitled to
the following with regard to the type of defect.
- repair of goods,
- discount on the price of goods,
- withdrawal from the contract (refund
of the purchase price)
7.4 If the defect can be easily removed, the Buyer has the
right to repair the goods.
7.5 The Buyer has the right to exchange the goods only if
it is not due to the nature of the defect disproportionate (e.g. replacement of goods is
considered disproportionate, when the defect can be eliminated without undue delay). If the
defect concerns only a part of the item, the Buyer may only request the replacement of this
7.6 If it is not possible to eliminate the defect of the goods by repair or
replacement, the Buyer has the right from the contract withdraw and demand a refund of the
7.7 The Buyer has the right to choose the delivery of a new item,
replacement of its part or withdrawal from the contract, the consumer has even if:
the Seller does not rectify the defect within the statutory period (30 days) or
- if the
Buyer cannot use the item properly due to the recurrence of the defect after repair or due to a
larger number of defects. A recurring defect is usually considered if the same defect appears
for the third time, and a larger number of defects then three defects, which simultaneously
affect the thing and prevent its proper use.
7.8 The buyer is entitled to a
reasonable discount on the purchased goods:
- if he does not withdraw from the
contract or if he does not exercise the right to deliver a new item without defects, to replace
its part or to repair the item,
- in the event that the Seller cannot deliver a new item
without defects, replace its part or repair the item, or if the Seller fails to remedy the
situation within a reasonable time, or
- if arranging a remedy would cause the Buyer
7.9 The rights arising from defective performance do not
belong to the Buyer, if the Buyer knew about the defect before taking over the thing, or if he
caused the defect himself. The Buyer has no right to withdraw from the purchase contract or
demand delivery of a new item if he cannot return the item in the condition in which he received
it, except in cases stipulated by law.
7.10 The Buyer is obliged to file a complaint
with the Seller without undue delay from the discovery of the defect. Delivered complaints are
handled without undue delay, but no later than within 30 days from the date of the complaint,
unless the Seller and the Buyer agree otherwise.
7.11 The day of making a complaint
means the day when the goods were delivered to the Seller's address.
warranty and claims for liability for defects do not apply to goods for which the complaint was
made after the expiration of the specified warranty period, as well as to wear and tear of the
goods caused by its use. Consumer Warranty Liqua 4S VINCI
7.13 The warranty and liability claims for defects do not
apply to defects caused by improper use, non-compliance with the instructions, improper
maintenance or improper storage. For used goods, the Seller is not liable for defects
corresponding to the degree of previous use or wear; for items sold at a lower price The seller
is not liable for a defect for which a lower price was agreed
The warranty claim and
liability also expires in the following cases:
a) violation of trademarks, bar codes
and stickers, if they are on the product,
b) mechanical damage to the goods,
electrical overvoltage (visibly burned components or printed circuit boards),
unprofessional installation, handling, operation or neglect of care of the goods,
7.14 The warranty claim does not arise in the cases specified by the manufacturer. Consumer Warranty Liqua 4S VINCI
7.15 Complaints can be made as follows:
Informing the Seller by telephone, e-mail or in writing about the defect and at the same
• Delivery of the claimed goods (other than cash on delivery, which the Seller does
not accept) to the address of the Seller's Headquarters, by sending the goods or handing over
the goods in person. When sending, the Buyer is obliged to pack the goods in a suitable package
so that it is not damaged or destroyed. The goods must be accompanied by proof of purchase of
goods, or other document proving the purchase of goods from the Seller, with a description of
the defect and a proposal for how to resolve the complaint.
7.16 The Seller is not
liable for damage to the health of persons, or damage to property and goods, which will be
caused by improper handling or misuse of goods, or negligence.
Personal data protection
8.1. The protection of personal data of the Buyer, who is a natural person,
is provided by Act No. 110/2019 Coll., On the protection of personal data, as amended.
8.2. The buyer agrees to the processing and collection of the following personal
data: name and surname, delivery and invoicing address, telephone, email and in the case of
legal entities identification number and tax identification number, or other personal data,
which he states in the order as "personal data"), until such time as he has expressed his
written consent to such pr0cessing.
8.3 Personal data will be processed for the
purposes of fulfilling the obligations under the purchase contract and for the purposes of
sending information and commercial communications to the Buyer (if he agrees to this
possibility). Consent or refusal to process personal data is not a condition that would make it
impossible to conclude a purchase contract.
8.4. The Seller may authorize a third
party to process the Buyer's personal data as a processor.
8.5. The Buyer has the
right to access his personal data, the right to correct them, including other legal rights to
this data, including the possibility to ask the Seller in writing to delete them. For more
8.6 The Buyer's personal data are fully secured against misuse. The Seller does not pass on the
Buyer's personal data to any other person, with the exception of entities involved in the
delivery of goods to the Buyer, to whom customers' personal data are passed on to the minimum
extent necessary for the delivery of goods.
8.7. Personal data will be processed for
the period of order processing and / or for the period specified in the marketing consent (5
years from the provision).
8.8. In the event that the Buyer believes that the Seller
or the processor performs the processing of his personal data, which is contrary to the
protection of private and personal life of the Buyer or contrary to the law, especially if the
personal data are inaccurate with respect to the purpose of their processing, may:
ask the Seller or the processor for an explanation,
- require the Seller or the processor
to eliminate the situation thus created (blocking, correcting, and adding directly to the Office
for Personal Data Protection or liquidation of personal data).
- The Buyer has the right
to information about the processing of his personal data
8.9. If the Buyer requests
information about the processing of his personal data, the Seller is obliged to provide this
information. The seller has the right to demand a reasonable payment for the provision of
information according to the previous sentence, not exceeding the costs necessary for the
provision of information. 9. Delivery
9.1. Unless otherwise agreed, all correspondence related to the purchase contract
must be delivered to the other party in writing, by e-mail, in person or by registered mail
through the postal service provider (at the option of the sender). It is delivered to the buyer
to the e-mail address specified in the order, or as part of communication between the parties.
9.2. The message is delivered:
• in the case of delivery by e-mail at the time
of its receipt on the incoming mail server; the integrity of messages sent by e-mail can be
ensured by a certificate,
• in the case of delivery in person or through a postal service
provider by taking over the consignment by the addressee,
• in the case of delivery in
person or through a postal service provider, also by refusing to accept the item, if the
addressee (or the person authorized to accept the item on his behalf) refuses to accept the
• in the case of delivery via a postal service provider after a period of ten days
from the deposit of the item and giving the addressee an invitation to take over the deposited
item, if the item is deposited with the postal service provider, even if the addressee did not
know about the deposit. 10. Dispute resolution
10.1. In the event that a consumer dispute arises between the Seller and the Buyer, this dispute
can be resolved in the following ways:
a) by mutual agreement between the Seller and
b) with the help of the Czech Trade Inspection Authority, Central Inspectorate -
ADR Department, Štěpánská 15, 120 00 Prague 2, Email: firstname.lastname@example.org
10.2 The consumer can also use the online dispute resolution platform set up by the
European Commission at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
11. Final provisions
All relations arising from the activities of the online store are governed by Czech law. This is
without prejudice to the consumer's rights under generally binding legislation of other states,
which provide the consumer with a higher level of protection.
11.2. In matters not
regulated by the purchase contract (including the order and its acceptance) and the business
conditions (or possibly communication between the parties), the legal relationship is governed
by the conditions stated in the online store.
11.3. The seller is not responsible for
errors caused by third party interventions in the online store or as a result of its use
contrary to its purpose. When using the online store, the Visitor and the Buyer may not use
mechanisms and procedures that could adversely affect its operation, i.e. in particular disrupt
the function of the system or disproportionately burden the system, must not perform any
activity that could allow him or third parties to interfere or unjustifiably. use the software
or other components that make up the online store and use the online store or parts or software
thereof in a manner that would be contrary to its purpose or purpose. Errors incurred when
entering data before placing an order or when placing and processing it will be detected and
corrected on the basis of e-mail or telephone communication.
11.4. The content of the
Seller's online store and the materials in it (texts, photographs, images, logos and more),
including the software of the online store and these terms and conditions, is protected by the
copyright of the Seller and may be protected by other rights of other persons. It is forbidden
to make photos and texts used in the online store available for a fee or free of charge. Product
and company names are registered trademarks.
11.5. If any provision of the Terms and
Conditions is or becomes invalid or ineffective or inapplicable (even for reasons of conflict
with consumer protection law), the invalid provision will be replaced by a provision whose
meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness or
inapplicability of one provision shall not affect the validity of the other provisions. Changes
and additions to the purchase contract or business conditions require a written form.
11.6. Any materials created on the basis of a business relationship from the online store are
stored and archived by the Seller in electronic form and are not accessible to third parties.
11.7. The buyer assumes the risk of a change of circumstances (in the sense of Art.
1765 par. 2 of the Civil Code).
11.8. Information about cookies can be found here
11.9. The wording of the business conditions may be changed or supplemented by the Seller. The
rights and obligations of the parties are always governed by the wording of the terms and
conditions under which they arose.
11.10. In the event of an inquiry about the
business conditions and the purchase contract, the Seller shall immediately provide the Buyer
with all necessary information.
These terms and conditions are valid and effective
from June 15, 2020